Fix the Problem Steps Recorder
Headaches of many technical support staff that users are not able to provide information fully and accurately on errors they encounter while using the computer. Therefore, the diagnosis of the cause and fix it more difficult part is; most cases can not directly test the user's computer.
TIPS
In this article, we solve the same situation as you read can not connect to wireless network (wireless network).What you need is a user launches PSR tool, perform the steps set up a wireless network connection and send the report file for your review.
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| Figure 1. PSR interface with a few simple buttons, easy to use. |
1. Using PSR
PSR does not appear in the Start menu or the Control Panel instead, you have to "call" this utility by clicking Start, type command in the frame Search psr or launch programs and files directly in line leading Windows \ System32 \ psr.exe.
PSR window, click the Start Record (or press Alt + A) to start record user actions and Stop Record (Alt + O) to finish. Category Add Comment (Alt + C) allows users to add comments or questions (support Vietnamese Unicode standard). Next, users simply select the folder, rename the newly created report files (format. MHTML) and attach the file in the email sent to you.
PSR does not appear in the Start menu or the Control Panel instead, you have to "call" this utility by clicking Start, type command in the frame Search psr or launch programs and files directly in line leading Windows \ System32 \ psr.exe.
PSR window, click the Start Record (or press Alt + A) to start record user actions and Stop Record (Alt + O) to finish. Category Add Comment (Alt + C) allows users to add comments or questions (support Vietnamese Unicode standard). Next, users simply select the folder, rename the newly created report files (format. MHTML) and attach the file in the email sent to you.
2. Check the report
after receiving a report file, use IE (or any web browser to check the record of PSR). Accompanying each screen shot (screenshot) is the time to create the same description, the content is displayed in the paging type of web browser. You can browse through each page, use the Next and Previous links or click on each image and choose to zoom in or zoom out.
With the situation the article, you will see the mode of the network is WPA encryption and user input incorrect password is 7742415625 in the correct password is 77424lS625 (confusion between 15 and LS). This often happens with home users.
The problem was resolved quickly and simply. Instead of talking via the phone (usually low efficiency because users do not grasp the issues to be exchanged) or to perform a series of actions like the screenshot (Screenshot) each set, cut and paste them MS on file. Word, add captions and send to you the use of PSR is simpler and more intuitive.
after receiving a report file, use IE (or any web browser to check the record of PSR). Accompanying each screen shot (screenshot) is the time to create the same description, the content is displayed in the paging type of web browser. You can browse through each page, use the Next and Previous links or click on each image and choose to zoom in or zoom out.
With the situation the article, you will see the mode of the network is WPA encryption and user input incorrect password is 7742415625 in the correct password is 77424lS625 (confusion between 15 and LS). This often happens with home users.
The problem was resolved quickly and simply. Instead of talking via the phone (usually low efficiency because users do not grasp the issues to be exchanged) or to perform a series of actions like the screenshot (Screenshot) each set, cut and paste them MS on file. Word, add captions and send to you the use of PSR is simpler and more intuitive.
3. Applications
PSR useful in many cases such systems are not compatible, the user's hard to determine what problems are arising and where to provide accurate information. Moreover, not only limited to support remote diagnostics that PSR is useful for cases of shared knowledge and experience in solving problems, such user how to set up VPN connection , install the hardware drivers (driver) or add the printer.
PSR useful in many cases such systems are not compatible, the user's hard to determine what problems are arising and where to provide accurate information. Moreover, not only limited to support remote diagnostics that PSR is useful for cases of shared knowledge and experience in solving problems, such user how to set up VPN connection , install the hardware drivers (driver) or add the printer.
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| Figure 2. Add Comment add comment, provide additional information to support the diagnosis. |
Note
- In recognition of the operations related to system administrators, users need to start the engine with the PSR group administrator account by pressing select Run as Administrator (or Alt + M).
- The recorded user actions, PSR does not record personal information, bank accounts, credit cards, v.. .. v.
- In recognition of the operations related to system administrators, users need to start the engine with the PSR group administrator account by pressing select Run as Administrator (or Alt + M).
- The recorded user actions, PSR does not record personal information, bank accounts, credit cards, v.. .. v.
Tags: Technology
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